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internal_server_error
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PayPal · Checkout API
PayPal encountered an unexpected internal server failure.
Quick Answer
Error code INTERNAL_SERVER_ERROR on your PayPal Checkout API means: PayPal encountered an unexpected internal server failure.. This is usually fixable — see the step-by-step guide below.
Affected Models
Applies to all models
PAYPAL-LIVEPAYPAL-ORDERSPAYPAL-PAYOUTSPAYPAL-SANDBOXPAYPAL-SUBSPAYPAL-WEBHOOKS
Likely Causes
  1. Provider-side service component failed while processing a valid request.
  2. Dependency saturation or partial outage produced transient internal failures.
  3. Unexpected backend state or deployment regression triggered server errors.
How to Fix It
1
PayPal: Capture request IDs and timestamps to correlate with provider incident data.
2
Retry with backoff and idempotency protection for transient server-side faults.
3
Check provider status dashboard and regional service health announcements.
4
Fail over non-critical workloads when sustained internal errors persist.
5
Escalate with full request metadata if failure pattern remains stable over time.
Pro Tip
This issue typically requires professional diagnosis. Attempting this fix without proper training could cause further problems.
Related Error Codes
INSTRUMENT_DECLINEDPAYER_ACTION_REQUIREDTRANSACTION_REFUSEDDUPLICATE_TRANSACTIONVALIDATION_ERROR
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