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Whirlpool · Refrigerators
Ice Maker Fault
Quick Answer
Error code IM on your Whirlpool Refrigerators means: Ice Maker Fault. This is usually fixable — see the step-by-step guide below.
Likely Causes
  1. Ice maker motor module failure preventing the harvest cycle from completing
  2. Ice maker mold thermostat not signaling properly for ice release
  3. Water inlet valve to the ice maker is clogged or defective
  4. Ice maker fill tube frozen preventing water from reaching the mold
  5. Ice maker optics or bail arm sensor malfunction
How to Fix It
1
Verify the ice maker is turned on and the bail arm or switch is in the on position
2
Check the water supply line to the refrigerator for kinks or a closed shut-off valve
3
Inspect the ice maker fill tube for ice blockage; use a hair dryer on low heat to thaw if frozen
4
Test the water inlet valve solenoid for the ice maker with a multimeter for continuity
5
If the motor module does not cycle when the thermostat calls for harvest, replace the ice maker assembly
Pro Tip
This fix requires some technical knowledge. If you're unsure about any step, consider contacting support or a qualified technician.
Parts You May Need
Ice maker assembly (WPW10715708)
Water inlet valve (W10408179)
Ice maker fill tube heater
Related Error Codes
C1C2C3CFEF
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