83
Moderate
Disney+ · Streaming
A device compatibility or HDCP (High-bandwidth Digital Content Protection) error indicating the device cannot play Disney+ content, often due to content protection requirements not being met.
Quick Answer
Error code 83 on your Disney+ Streaming means: A device compatibility or HDCP (High-bandwidth Digital Content Protection) error indicating the device cannot play Disney+ content, often due to content protection requirements not being met.. This is usually fixable — see the step-by-step guide below.
Affected Models
Likely Causes
How to Fix It
1
Unplug and reconnect your HDMI cable, trying a different HDMI port on your TV.
2
If using an HDMI splitter, AV receiver, or soundbar, try connecting your streaming device directly to your TV.
3
Verify your HDMI cable supports HDCP 2.2 — try a newer high-speed HDMI cable.
4
Check that your device is on Disney+'s list of supported devices at help.disneyplus.com.
5
Restart your streaming device by unplugging it for 30 seconds.
6
Update your device firmware and the Disney+ app to the latest versions.
Pro Tip
This fix requires some technical knowledge. If you're unsure about any step, consider contacting support or a qualified technician.
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