16 known error codes for this model

1026 Easy Fix

An error indicating the Disney+ app needs to be updated to continue working. The current installed version is no longer supported.

14 Easy Fix

A login or account error indicating the Disney+ app cannot verify your account credentials or session.

21 Easy Fix

A server connectivity error indicating the Disney+ app cannot reach the backend servers to load content or account information.

24 Easy Fix

A general playback error indicating the Disney+ app encountered an issue while trying to play the selected content.

36 Easy Fix

A temporary error indicating a transient issue with Disney+'s service or the connection to their servers that should resolve on its own.

39 Moderate

An error indicating the video cannot be played, often related to content rights restrictions, regional availability, or a temporary server issue preventing the content from loading…

41 Easy Fix

A general request error indicating the Disney+ app's request to the server could not be processed, often caused by a temporary glitch or server issue.

42 Easy Fix

A connectivity error indicating the Disney+ app cannot reach the servers or the requested content is temporarily unavailable.

43 Moderate

A network error indicating the Disney+ app lost its connection to the server while loading or streaming content.

73 Moderate

A network connectivity error indicating the Disney+ app cannot establish a stable connection to Disney+'s servers.

75 Moderate

A network error indicating the Disney+ app is experiencing intermittent connectivity issues with the streaming servers.

76 Moderate

An error indicating your internet connection is too slow to stream Disney+ content at any quality level.

83 Moderate

A device compatibility or HDCP (High-bandwidth Digital Content Protection) error indicating the device cannot play Disney+ content, often due to content protection requirements not…

9 Call a Pro

A payment or billing error indicating there is a problem with the payment method on your Disney+ account, preventing access to content.

92 Easy Fix

A content restriction error indicating the selected content cannot be played due to parental controls, content rating restrictions, or geographic limitations.

93 Easy Fix

An error indicating too many simultaneous streams are active on the Disney+ account, exceeding the maximum allowed concurrent viewers.