p-dev313
Moderate
Hulu · Streaming
A playback error typically caused by network connectivity problems between the device and Hulu's content delivery servers.
Quick Answer
Error code P-DEV313 on your Hulu Streaming means: A playback error typically caused by network connectivity problems between the device and Hulu's content delivery servers.. This is usually fixable — see the step-by-step guide below.
Affected Models
Likely Causes
How to Fix It
1
Restart your router and modem by unplugging them for 60 seconds, then plug in the modem first and wait for it to fully connect before plugging in the router.
2
Move your streaming device closer to your WiFi router, or connect via Ethernet cable.
3
Try changing your DNS settings to Google DNS (8.8.8.8 and 8.8.4.4) or Cloudflare DNS (1.1.1.1).
4
Temporarily disable any VPN, proxy, or firewall software to test if they are blocking Hulu.
5
Clear the Hulu app cache and restart the app.
6
If on WiFi, check for interference from other devices and try switching between the 2.4 GHz and 5 GHz bands.
Pro Tip
This fix requires some technical knowledge. If you're unsure about any step, consider contacting support or a qualified technician.
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