20002
Easy Fix
Max · Streaming
Max could not complete account or entitlement validation for playback.
Quick Answer
Error code 20002 on your Max Streaming means: Max could not complete account or entitlement validation for playback.. This is usually fixable — see the step-by-step guide below.
Affected Models
Likely Causes
How to Fix It
1
Sign out and sign back into Max.
2
Confirm subscription status on account page.
3
Restart app and streaming device.
4
Try playback on a different profile.
5
Retry after short wait if service incident is active.
Pro Tip
This is a common issue that most users can resolve without specialized tools. Try the first step before moving on to more complex solutions.
Related Error Codes