0x8007016a
Easy Fix
Microsoft · Windows
The cloud file provider is not running. This typically occurs when OneDrive's sync engine stops functioning or fails to start properly.
Quick Answer
Error code 0x8007016A on your Microsoft Windows means: The cloud file provider is not running. This typically occurs when OneDrive's sync engine stops functioning or fails to start properly.. This is usually fixable — see the step-by-step guide below.
Affected Models
Applies to all models
Likely Causes
How to Fix It
1
Check if OneDrive is running: Look for the OneDrive cloud icon in the system tray. If missing, open OneDrive from the Start menu.
2
Reset OneDrive: Press Windows + R, type: %localappdata%\Microsoft\OneDrive\onedrive.exe /reset and press Enter. Wait 2 minutes, then relaunch OneDrive.
3
If the reset command does not work, try: C:\Program Files\Microsoft OneDrive\onedrive.exe /reset or C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset.
4
Disable Files On-Demand temporarily: Right-click OneDrive tray icon > Settings > Advanced Settings > toggle off Files On-Demand. Sync your files, then re-enable if desired.
5
Clear the OneDrive cache: Close OneDrive, navigate to %localappdata%\Microsoft\OneDrive and delete the logs folder. Restart OneDrive.
6
If the issue persists, uninstall OneDrive from Settings > Apps, restart your PC, then reinstall OneDrive from microsoft.com/onedrive/download.
Pro Tip
This is a common issue that most users can resolve without specialized tools. Try the first step before moving on to more complex solutions.
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