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pol_ke001
Easy Fix
Polestar · Electric Cars
Digital Key Communication Error
Quick Answer
Error code POL_KE001 on your Polestar Electric Cars means: Digital Key Communication Error. This is usually fixable — see the step-by-step guide below.
Affected Models
Applies to all models
PS2PS3PS4PS5PS6
Likely Causes
  1. Smartphone Bluetooth connection interruption preventing digital key authentication
  2. Digital key app cached credentials expired or corrupted requiring re-pairing
  3. Vehicle Bluetooth or UWB module hardware fault reducing key communication range
  4. Phone battery critically low causing app background services to be suspended by OS
  5. Interference from nearby devices or environments blocking digital key radio signals
How to Fix It
1
Ensure the Polestar app is running and Bluetooth is enabled on the paired smartphone
2
Move the smartphone closer to the vehicle to improve signal strength for the initial connection
3
Force-close and reopen the Polestar app to refresh the digital key session
4
Remove and re-pair the digital key within the Polestar app if the communication error persists
5
Use the physical key card or backup key fob until the digital key issue is resolved; contact Polestar support if hardware fault is suspected
Pro Tip
This is a common issue that most users can resolve without specialized tools. Try the first step before moving on to more complex solutions.
Parts You May Need
Replacement physical key card (if lost)
Bluetooth or UWB communication module (if hardware fault confirmed)
Related Error Codes
POL_HV001POL_HV002POL_HV003POL_CP001POL_CP002
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