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118
Moderate
Steam · Gaming
Unable to connect to the Steam server, network connection was refused
Quick Answer
Error code 118 on your Steam Gaming means: Unable to connect to the Steam server, network connection was refused. This is usually fixable — see the step-by-step guide below.
Affected Models
Applies to all models
STEAM-DECKSTEAM-LINUXSTEAM-MACSTEAM-WINSTEAM-MOBILE
Likely Causes
  1. Firewall is actively blocking Steam connections on required ports
  2. Antivirus software is interfering with Steam network traffic
  3. Your router's settings are preventing outbound connections to Steam
  4. Network proxy is blocking or modifying Steam requests
How to Fix It
1
Ensure Steam is allowed through your Windows Firewall or macOS firewall
2
Add Steam and all its executables to your antivirus whitelist
3
Open the required Steam ports on your router: TCP 27015-27050 and UDP 27015-27050
4
Disable any proxy settings in your network configuration
5
Try using a mobile hotspot to determine if your home network is the issue
Pro Tip
This fix requires some technical knowledge. If you're unsure about any step, consider contacting support or a qualified technician.
Related Error Codes
Disk Write ErrorCloud ErrorE20E502 L3211
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