1061
Easy Fix
Amazon Prime Video · Streaming
Prime Video client request failed with app/service session mismatch.
Quick Answer
Error code 1061 on your Amazon Prime Video Streaming means: Prime Video client request failed with app/service session mismatch.. This is usually fixable — see the step-by-step guide below.
Affected Models
Likely Causes
How to Fix It
1
Restart app and device.
2
Sign out/in to refresh session token.
3
Update app to latest release.
4
Retry on alternate network.
5
Contact Amazon support if issue is title-specific and persistent.
Pro Tip
This is a common issue that most users can resolve without specialized tools. Try the first step before moving on to more complex solutions.
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