5004
Easy Fix
Amazon Prime Video · Streaming
Prime Video account authentication or profile authorization failed.
Quick Answer
Error code 5004 on your Amazon Prime Video Streaming means: Prime Video account authentication or profile authorization failed.. This is usually fixable — see the step-by-step guide below.
Affected Models
Likely Causes
How to Fix It
1
Sign out of Prime Video and sign in again.
2
Verify Prime membership and account region settings.
3
Remove and re-add the Prime Video app.
4
Check if two-step verification prompts are pending on your Amazon account.
5
Retry after a short wait if Amazon services are degraded.
Pro Tip
This is a common issue that most users can resolve without specialized tools. Try the first step before moving on to more complex solutions.
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