5014
Easy Fix
Amazon Prime Video · Streaming
Prime Video request failed due to subscription/account entitlement mismatch.
Quick Answer
Error code 5014 on your Amazon Prime Video Streaming means: Prime Video request failed due to subscription/account entitlement mismatch.. This is usually fixable — see the step-by-step guide below.
Affected Models
Likely Causes
How to Fix It
1
Confirm title availability in your country/region.
2
Verify Prime or channel subscription is active.
3
Switch profiles and retry.
4
Sign out/in to refresh entitlement tokens.
5
Retry from web browser to confirm account-level access.
Pro Tip
This is a common issue that most users can resolve without specialized tools. Try the first step before moving on to more complex solutions.
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