A
5051
Easy Fix
Amazon Prime Video · Streaming
Prime Video playback authorization failed for the selected title or session.
Quick Answer
Error code 5051 on your Amazon Prime Video Streaming means: Prime Video playback authorization failed for the selected title or session.. This is usually fixable — see the step-by-step guide below.
Affected Models
Likely Causes
  1. Session token mismatch
  2. Regional/title restrictions
  3. Parental profile controls
  4. Service entitlement timeout
How to Fix It
1
Check parental controls/profile restrictions.
2
Try the same title from another profile/device.
3
Sign out/in and retry.
4
Update Prime Video app.
5
Contact Amazon support if only specific purchased/rented titles fail.
Pro Tip
This is a common issue that most users can resolve without specialized tools. Try the first step before moving on to more complex solutions.
Related Error Codes
Video Guides
Loading video guides…
Search more on YouTube →