A
-1009
Easy Fix
Apple TV+ · Streaming
Apple TV+ cannot connect to internet services.
Quick Answer
Error code -1009 on your Apple TV+ Streaming means: Apple TV+ cannot connect to internet services.. This is usually fixable — see the step-by-step guide below.
Affected Models
Applies to all models
CONSOLESMARTTVAPPLETVWEBIOSMACOS
Likely Causes
  1. No internet connection
  2. Captive portal/proxy interference
  3. DNS issue
  4. Temporary service outage
How to Fix It
1
Verify internet access in other apps.
2
Restart app and network hardware.
3
Disable VPN/proxy.
4
Set DNS to automatic/public resolver.
5
Retry playback after network recovery.
Pro Tip
This is a common issue that most users can resolve without specialized tools. Try the first step before moving on to more complex solutions.
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