A
3906
Easy Fix
Apple TV+ · Streaming
Apple TV app could not retrieve required playback metadata.
Quick Answer
Error code 3906 on your Apple TV+ Streaming means: Apple TV app could not retrieve required playback metadata.. This is usually fixable — see the step-by-step guide below.
Affected Models
Applies to all models
CONSOLESMARTTVAPPLETVWEBIOSMACOS
Likely Causes
  1. Backend metadata timeout
  2. Network packet loss
  3. Temporary service issue
  4. Client cache inconsistency
How to Fix It
1
Retry playback after refresh.
2
Restart app.
3
Clear/reinstall app if needed.
4
Test on another device.
5
Retry when service status is normal.
Pro Tip
This is a common issue that most users can resolve without specialized tools. Try the first step before moving on to more complex solutions.
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