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D
93
Easy Fix
Disney+ · Streaming
An error indicating too many simultaneous streams are active on the Disney+ account, exceeding the maximum allowed concurrent viewers.
Quick Answer
Error code 93 on your Disney+ Streaming means: An error indicating too many simultaneous streams are active on the Disney+ account, exceeding the maximum allowed concurrent viewers.. This is usually fixable — see the step-by-step guide below.
Affected Models
Applies to all models
FIRETVANDROIDAPPLETVCONSOLEROKUSMARTTVWEBIOS
Likely Causes
  1. More than 4 simultaneous streams are active on the account
  2. Someone else on the account is streaming on multiple devices
  3. A previous streaming session did not close properly and is still counted as active
  4. Account credentials have been shared and others are streaming
How to Fix It
1
Ask other members of your household to stop streaming on one or more devices.
2
Log out of Disney+ on all devices by going to disneyplus.com/account > Log out of all devices, then sign back in on the devices you want to use.
3
Wait a few minutes after stopping a stream, as the session may take time to close.
4
Change your Disney+ password if you suspect unauthorized use of your account.
5
Check how many profiles are actively streaming from your account settings.
Pro Tip
This is a common issue that most users can resolve without specialized tools. Try the first step before moving on to more complex solutions.
Related Error Codes
8339734276
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