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GE · Refrigerators
Defrost Error - Defrost Cycle Not Completing
Quick Answer
Error code dE on your GE Refrigerators means: Defrost Error - Defrost Cycle Not Completing. This is usually fixable — see the step-by-step guide below.
Affected Models
Applies to all models
GFE26JYMFSGFE28GELDSGIE18GSHSSGNE27JYMFSGSS25GSHSSPVD28BYNFSPYE22KYNFS
Likely Causes
  1. Defrost heater has burned out and is no longer producing heat
  2. Defrost thermostat (bi-metal) is stuck open and not allowing current to the heater
  3. Defrost timer or adaptive defrost control board is not initiating the defrost cycle
  4. Evaporator is heavily iced over, and the heater cannot melt all the frost in the allotted time
How to Fix It
1
Remove the freezer contents and shelves, then remove the back panel inside the freezer to access the evaporator coils
2
Inspect the evaporator for heavy frost or ice buildup, which confirms a defrost system failure
3
Test the defrost heater for continuity with a multimeter (should read 20-50 ohms depending on model)
4
Test the defrost thermostat for continuity when cold (below 15 degrees F it should be closed/0 ohms)
5
If both test good, the defrost control board or timer is likely faulty and needs replacement
Pro Tip
This fix requires some technical knowledge. If you're unsure about any step, consider contacting support or a qualified technician.
Parts You May Need
Defrost heater assembly (model-specific)
Defrost thermostat/bi-metal (part #WR50X10068)
Defrost control board (part #WR55X10942)
Related Error Codes
0000/88CCCIFFHRS
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