p-dev371
Moderate
Hulu · Streaming
A device-specific playback error indicating a DRM or content protection handshake failure that prevents the content from being decrypted and played.
Quick Answer
Error code P-DEV371 on your Hulu Streaming means: A device-specific playback error indicating a DRM or content protection handshake failure that prevents the content from being decrypted and played.. This is usually fixable — see the step-by-step guide below.
Affected Models
Likely Causes
How to Fix It
1
Restart your streaming device to reset DRM sessions.
2
Ensure your device is running the latest firmware and is not rooted or jailbroken.
3
Check that your HDMI connection supports HDCP — try connecting directly to the TV without any splitters or adapters.
4
Clear the Hulu app cache and data, then uninstall and reinstall the app to refresh DRM licenses.
5
Try playing content on a different device to determine if the issue is hardware-specific.
6
Contact Hulu Support if the issue persists after trying all steps.
Pro Tip
This fix requires some technical knowledge. If you're unsure about any step, consider contacting support or a qualified technician.
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