4013
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iTunes · Media Sync & Recovery
iTunes failed device restore/update due to connection or hardware communication loss.
Quick Answer
Error code 4013 on your iTunes Media Sync & Recovery means: iTunes failed device restore/update due to connection or hardware communication loss.. This is usually fixable — see the step-by-step guide below.
Affected Models
Applies to all models
Likely Causes
How to Fix It
1
Use certified cable and different USB port.
2
Update iTunes and OS.
3
Force restart device and retry restore.
4
Try another computer to isolate host issue.
5
If persistent across hosts, pursue hardware diagnostics.
Pro Tip
This issue typically requires professional diagnosis. Attempting this fix without proper training could cause further problems.
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