su-42481-9
Moderate
PlayStation · Gaming
System software update failed on PS4, the update could not be installed
Quick Answer
Error code SU-42481-9 on your PlayStation Gaming means: System software update failed on PS4, the update could not be installed. This is usually fixable — see the step-by-step guide below.
Affected Models
Applies to all models
Likely Causes
How to Fix It
1
Free up at least 1.5 GB of storage space on your PS4
2
Delete the failed update file in Settings > Storage > System Storage > Downloads
3
Restart your PS4 and re-download the system update
4
If using a USB drive, ensure it is formatted as FAT32 and the update file is in the correct path: PS4/UPDATE/PS4UPDATE.PUP
5
Try updating via Safe Mode by selecting option 3 (Update System Software) and choosing Update via Internet
6
As a last resort, download the full reinstallation file from PlayStation support website and install via USB in Safe Mode
Pro Tip
This fix requires some technical knowledge. If you're unsure about any step, consider contacting support or a qualified technician.
Related Error Codes