23
Moderate
Wyze · Smart Home Devices
Device handshake with cloud service timed out.
Quick Answer
Error code 23 on your Wyze Smart Home Devices means: Device handshake with cloud service timed out.. This is usually fixable — see the step-by-step guide below.
Affected Models
Applies to all models
Likely Causes
How to Fix It
1
Switch DNS to reliable public resolver.
2
Reboot network and device.
3
Update firmware and app.
4
Retest from another network.
5
If persistent, remove and re-add device in app.
Pro Tip
This fix requires some technical knowledge. If you're unsure about any step, consider contacting support or a qualified technician.
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