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K
f5e2
Moderate
Kenmore · Washing Machines
Door Lock Mechanism Failure
Quick Answer
Error code F5E2 on your Kenmore Washing Machines means: Door Lock Mechanism Failure. This is usually fixable — see the step-by-step guide below.
Likely Causes
  1. Door lock solenoid or motor within the lock assembly has failed
  2. Door lock mechanism is jammed and cannot engage or disengage
  3. Wiring to the door lock assembly has an open or short circuit
  4. Door is warped or misaligned preventing the lock from engaging properly
How to Fix It
1
Disconnect power and wait 5 minutes; some door locks will release when power is removed
2
Try gently pulling the door open if the lock has released after power was disconnected
3
Remove the front panel or top panel to access the door lock assembly
4
Test the door lock solenoid/motor for continuity and check the latch mechanism for physical damage
5
Replace the door lock assembly if the solenoid is open or the mechanism is jammed/broken
Pro Tip
This fix requires some technical knowledge. If you're unsure about any step, consider contacting support or a qualified technician.
Parts You May Need
Kenmore door lock assembly (part #W10838613)
Door hinge kit (if door is misaligned)
Related Error Codes
F0E1F0E2F0E5F1E1F1E2
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