5e
Easy Fix
Samsung · Washing Machines
Drain error - water is not draining from the tub
Quick Answer
Error code 5E on your Samsung Washing Machines means: Drain error - water is not draining from the tub. This is usually fixable — see the step-by-step guide below.
Affected Models
Likely Causes
  1. Drain hose is kinked, clogged, or improperly positioned
  2. Drain pump filter is clogged with lint, coins, or small objects
  3. Drain pump motor has failed
  4. End of drain hose is submerged in standing water causing backflow
How to Fix It
1
Check the drain hose for kinks or blockages and straighten if needed
2
Ensure the drain hose end is not submerged in water
3
Locate and clean the drain pump filter (usually at the front bottom of the washer behind a small panel)
4
Remove any debris such as lint, coins, hair clips, or small items from the filter
5
Check if the drain hose is inserted the correct depth into the drain pipe (6-8 inches)
6
If the pump does not activate when powered, the drain pump may need replacement
Pro Tip
This is a common issue that most users can resolve without specialized tools. Try the first step before moving on to more complex solutions.
Parts You May Need
None usually required
Drain pump (if pump motor has failed)
Related Error Codes
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