m7111-1931
Moderate
Netflix · Streaming
A browser playback error indicating a problem with content delivery or DRM licensing in the browser, preventing video from playing.
Quick Answer
Error code M7111-1931 on your Netflix Streaming means: A browser playback error indicating a problem with content delivery or DRM licensing in the browser, preventing video from playing.. This is usually fixable — see the step-by-step guide below.
Affected Models
Likely Causes
How to Fix It
1
Update your browser to the latest version.
2
Clear browser cache and cookies for netflix.com.
3
In Chrome, check that Widevine is enabled at chrome://components.
4
Disable browser extensions that might block DRM or content protection requests.
5
Enable Protected Content playback in your browser's privacy/content settings.
6
Try using a different supported browser.
Pro Tip
This fix requires some technical knowledge. If you're unsure about any step, consider contacting support or a qualified technician.
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