nw-2-5
Moderate
Netflix · Streaming
A network connectivity error indicating the device cannot reach Netflix servers. This is one of Netflix's most common errors and points to a problem with the internet connection or network configuration.
Quick Answer
Error code NW-2-5 on your Netflix Streaming means: A network connectivity error indicating the device cannot reach Netflix servers. This is one of Netflix's most common errors and points to a problem with the internet connection or network configuration.. This is usually fixable — see the step-by-step guide below.
Affected Models
Likely Causes
How to Fix It
1
Restart your home network by unplugging your modem and router for 30 seconds, then plug in the modem first and wait for all lights to stabilize before plugging in the router.
2
Connect your streaming device directly to your modem using an Ethernet cable to test if the issue is WiFi-related.
3
Run a connection test on your device (most streaming devices have this in Settings > Network).
4
Try changing your DNS settings to a public DNS: Google (8.8.8.8 / 8.8.4.4) or Cloudflare (1.1.1.1 / 1.0.0.1).
5
If using WiFi, move your device closer to the router or eliminate physical obstructions between them.
6
Contact your Internet Service Provider if other internet services are also not working.
Pro Tip
This fix requires some technical knowledge. If you're unsure about any step, consider contacting support or a qualified technician.
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