tvq-pb-101
Easy Fix
Netflix · Streaming
A playback issue indicating that data stored on the device needs to be refreshed. The Netflix app's local data has become stale or corrupted and needs to be cleared.
Quick Answer
Error code TVQ-PB-101 on your Netflix Streaming means: A playback issue indicating that data stored on the device needs to be refreshed. The Netflix app's local data has become stale or corrupted and needs to be cleared.. This is usually fixable — see the step-by-step guide below.
Affected Models
Likely Causes
How to Fix It
1
Sign out of Netflix on the device, then sign back in.
2
Clear the Netflix app data: go to Settings > Apps > Netflix > Clear Data (or Clear Storage).
3
Restart your streaming device by unplugging it from power for 30 seconds.
4
Check for Netflix app updates in your device's app store.
5
If the problem persists, uninstall and reinstall the Netflix app.
6
On smart TVs, try performing a factory reset of the Netflix app from the TV settings.
Pro Tip
This is a common issue that most users can resolve without specialized tools. Try the first step before moving on to more complex solutions.
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