m7399-1260
Moderate
Netflix · Streaming
A browser error related to the video playback component, often occurring when the browser's media player encounters an issue loading or decoding the video stream.
Quick Answer
Error code M7399-1260 on your Netflix Streaming means: A browser error related to the video playback component, often occurring when the browser's media player encounters an issue loading or decoding the video stream.. This is usually fixable — see the step-by-step guide below.
Affected Models
Likely Causes
How to Fix It
1
Toggle hardware acceleration in your browser settings (try both enabled and disabled).
2
Update your graphics/display drivers to the latest version.
3
Close other tabs and applications to free up system resources.
4
Clear browser cache and restart the browser.
5
Try lowering the playback quality in Netflix settings (Account > Playback settings).
6
If the issue persists, try a different browser.
Pro Tip
This fix requires some technical knowledge. If you're unsure about any step, consider contacting support or a qualified technician.
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