nw-1-19
Moderate
Netflix · Streaming
A network connectivity error indicating a complete failure to connect to Netflix, often due to the internet connection being down or severely restricted.
Quick Answer
Error code NW-1-19 on your Netflix Streaming means: A network connectivity error indicating a complete failure to connect to Netflix, often due to the internet connection being down or severely restricted.. This is usually fixable — see the step-by-step guide below.
Affected Models
Likely Causes
How to Fix It
1
Verify your internet connection is working by trying to load a website on another device.
2
Restart your modem and router by unplugging them for 30 seconds.
3
Check all physical cable connections between your modem, router, and wall outlet.
4
If using WiFi, try forgetting the network and reconnecting with the password.
5
Run your device's built-in network connection test from its settings.
6
Contact your ISP if no devices on your network can connect to the internet.
Pro Tip
This fix requires some technical knowledge. If you're unsure about any step, consider contacting support or a qualified technician.
Related Error Codes