nw-2-4
Moderate
Netflix · Streaming
A network connectivity error similar to NW-2-5, indicating the device has lost its connection to Netflix servers due to a network issue.
Quick Answer
Error code NW-2-4 on your Netflix Streaming means: A network connectivity error similar to NW-2-5, indicating the device has lost its connection to Netflix servers due to a network issue.. This is usually fixable — see the step-by-step guide below.
Affected Models
Likely Causes
How to Fix It
1
Power cycle your network: unplug modem and router for 30 seconds, reconnect modem first, wait 1 minute, then reconnect router.
2
Verify other devices can access the internet on the same network.
3
Switch from WiFi to a wired Ethernet connection if possible.
4
Run a speed test to confirm you have at least 3 Mbps for SD, 5 Mbps for HD, or 25 Mbps for Ultra HD streaming.
5
Try changing your WiFi channel in your router settings to avoid interference.
6
Contact your ISP if no devices on your network can access the internet.
Pro Tip
This fix requires some technical knowledge. If you're unsure about any step, consider contacting support or a qualified technician.
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