nw-4-7
Moderate
Netflix · Streaming
A DNS configuration error indicating the device cannot resolve Netflix domains, preventing it from connecting to Netflix's streaming servers.
Quick Answer
Error code NW-4-7 on your Netflix Streaming means: A DNS configuration error indicating the device cannot resolve Netflix domains, preventing it from connecting to Netflix's streaming servers.. This is usually fixable — see the step-by-step guide below.
Affected Models
Likely Causes
How to Fix It
1
Change your DNS settings to Google DNS (8.8.8.8 / 8.8.4.4) or Cloudflare DNS (1.1.1.1 / 1.0.0.1).
2
Restart your streaming device and router after changing DNS settings.
3
If you changed DNS on the router, all devices on the network will use the new settings.
4
Try setting your device DNS to automatic to use your ISP's default DNS.
5
Contact your ISP if DNS issues persist across multiple services.
Pro Tip
This fix requires some technical knowledge. If you're unsure about any step, consider contacting support or a qualified technician.
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