tvq-nw-104
Moderate
Netflix · Streaming
A network error on a streaming device indicating a problem with the device's network connection that is preventing Netflix from loading content.
Quick Answer
Error code TVQ-NW-104 on your Netflix Streaming means: A network error on a streaming device indicating a problem with the device's network connection that is preventing Netflix from loading content.. This is usually fixable — see the step-by-step guide below.
Affected Models
Likely Causes
  1. Device WiFi connection is unstable
  2. Router is not properly forwarding traffic to the device
  3. Network congestion from other devices
  4. IP address conflict on the local network
How to Fix It
1
Restart your streaming device and home network equipment.
2
Improve your WiFi signal by moving the device closer to your router.
3
Try using a wired Ethernet connection instead of WiFi.
4
Check for IP address conflicts by restarting your router to reassign IP addresses.
5
Ensure your router firmware is up to date.
6
Reduce the number of connected devices to free up bandwidth.
Pro Tip
This fix requires some technical knowledge. If you're unsure about any step, consider contacting support or a qualified technician.
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