tvq-st-137
Easy Fix
Netflix · Streaming
A stored data error on a streaming device indicating Netflix needs to refresh its locally stored information to continue working properly.
Quick Answer
Error code TVQ-ST-137 on your Netflix Streaming means: A stored data error on a streaming device indicating Netflix needs to refresh its locally stored information to continue working properly.. This is usually fixable — see the step-by-step guide below.
Affected Models
Likely Causes
  1. Netflix cached data is outdated after a service update
  2. Device storage issue affecting Netflix data
  3. App data corruption from unexpected shutdown
  4. Account information cached locally is stale
How to Fix It
1
Sign out of Netflix and sign back in to refresh account data.
2
Clear the Netflix app cache and stored data on your device.
3
Power cycle your streaming device (unplug for 30 seconds).
4
Update the Netflix app if an update is available.
5
Reinstall the Netflix app if clearing data does not resolve the issue.
Pro Tip
This is a common issue that most users can resolve without specialized tools. Try the first step before moving on to more complex solutions.
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