009
Moderate
Roku · Streaming
The Roku device is connected to the WiFi network but cannot access the internet. The device can communicate with the router, but the router has no active internet connection.
Quick Answer
Error code 009 on your Roku Streaming means: The Roku device is connected to the WiFi network but cannot access the internet. The device can communicate with the router, but the router has no active internet connection.. This is usually fixable — see the step-by-step guide below.
Affected Models
Likely Causes
How to Fix It
1
Check if other devices on your network can access the internet — if not, the issue is with your ISP or modem.
2
Restart your modem by unplugging it for 30 seconds, then plugging it back in and waiting for all indicator lights to stabilize.
3
Restart your router by unplugging it for 30 seconds after the modem is fully online.
4
On your Roku, go to Settings > Network > Check connection to run a connectivity test.
5
Try setting a manual DNS on the Roku: Settings > Network > Set up connection > Manual > DNS: 8.8.8.8.
6
Contact your ISP if your modem lights indicate no signal or the internet is down in your area.
Pro Tip
This fix requires some technical knowledge. If you're unsure about any step, consider contacting support or a qualified technician.
Related Error Codes