014.50
Moderate
Roku · Streaming
A WiFi connection error indicating the Roku device can see the wireless network but cannot obtain an IP address from the router's DHCP server.
Quick Answer
Error code 014.50 on your Roku Streaming means: A WiFi connection error indicating the Roku device can see the wireless network but cannot obtain an IP address from the router's DHCP server.. This is usually fixable — see the step-by-step guide below.
Affected Models
Likely Causes
How to Fix It
1
Restart your router to refresh the DHCP lease table and free up IP addresses.
2
Check your router's settings to ensure DHCP is enabled.
3
Verify MAC address filtering is not blocking the Roku — find the Roku's MAC address at Settings > Network > About.
4
Reduce the number of devices connected to your network or expand the DHCP IP range in your router settings.
5
Try assigning a static IP address to the Roku: Settings > Network > Set up connection > Manual.
6
Reset your router's network settings if DHCP issues persist.
Pro Tip
This fix requires some technical knowledge. If you're unsure about any step, consider contacting support or a qualified technician.
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