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014
Moderate
Roku · Streaming
The Roku device is unable to connect to the wireless network at all. The device cannot establish a WiFi connection with the router.
Quick Answer
Error code 014 on your Roku Streaming means: The Roku device is unable to connect to the wireless network at all. The device cannot establish a WiFi connection with the router.. This is usually fixable — see the step-by-step guide below.
Affected Models
Applies to all models
3960394191023820ROKUTV4802
Likely Causes
  1. Incorrect WiFi password entered on the Roku
  2. Router is not broadcasting the SSID or is out of range
  3. WiFi security protocol incompatibility (e.g., WPA3 not supported)
  4. Too many devices connected to the router
How to Fix It
1
Go to Settings > Network > Set up connection > Wireless and select your network, then carefully re-enter your WiFi password.
2
Move the Roku device closer to your router to ensure it is within WiFi range.
3
Restart your router and Roku device.
4
Check your router settings to ensure the SSID is being broadcast and not hidden.
5
If your router uses WPA3, try switching to WPA2/WPA3 mixed mode for better compatibility.
6
Check if your router has a device limit and remove unused devices if necessary.
Pro Tip
This fix requires some technical knowledge. If you're unsure about any step, consider contacting support or a qualified technician.
Related Error Codes
009004014.50014.30003
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